Christopher A. Toften is a 16-year IT professional focusing on help desk and customer support. As an Administrator, he focuses on resolving hardware and software trouble calls, generating trouble reports in Footprints Work Order System and forwarding them to the appropriate people, and providing software manuals workshops provided for students, faculty, and administration.
Additionally, he works as a Computer Training Specialist and Adjunct Professor. As a Computer Training Specialist, his responsibilities include preparing class material including manuals, online documentation and creating video instruction used for and teaching classes in Windows 7, Microsoft Office 2010, Google Apps, and Website Design
As an Adjunct Professor, he has been instructing Sports Management and Computer Applications for eight years. The focus of the class is to provide students with a technical background of related computer applications in the field of sports management. The topics covered range from the students learning about the entire Microsoft Office software package and how to apply the programs to practical projects they will experience while they are working in the field. As an example, students learn how to create and design templates of a business letter and fax cover sheet. They learn how to save this as a template so they can reuse this preformatted document to reduce time performing repetitive tasks.